What Machines Can’t Master: Humans in the Age of AI

Citi

Rob Garlick, Wenyan Fei, Carol Gibson

Research

108 Pages

Citi explores how the rapid advance of artificial intelligence is reshaping the workforce, emphasizing the enduring value of human capabilities that machines cannot replicate.

Source: Citi

Key Takeaways

Durable Human Skills: Communication, empathy, creativity, and problem-solving are rising in importance as automation displaces routine cognitive work.
Education & Training Shift: Companies and schools must prioritize lifelong learning, credentialing, and reskilling focused on these “heart and hand” skills.
New Market Growth: Demand for training in human-centric skills could double by 2030, creating major opportunities in corporate learning and talent development.
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