The 2026 Restaurant Industry Trends Report

DoorDash

Research

27 Pages

DoorDash published a report on how consumers discover, order, dine, and return across every channel.

Key Takeaways

Cross Channel Loyalty: 74% of consumers later ordered delivery after dining in, while 62% later visited in person after ordering delivery, highlighting meaningful customer migration between channels.
Discovery Is Changing: 55% of first time DoorDash orders came from browsing, 22% of consumers used AI tools for restaurant selection, and 41% of AI citations came from restaurant listing sites.
Personalization Drives Value: 65% of consumers value remembered preferences, 63% returned because of personalized follow ups, and repeat diners spent 27% more than first time diners.
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